FAQ (Frequently Asked Questions) 

I have a product question.  How do I contact you?

If you have any questions, our Customer Service team is here to help. Shoot us an email here or call 1-301-703-4116, Monday-Friday 9:00am-5:00pm Eastern Date Time.

Do you have discounts or promotions?  If so, how do I find out about your promotions?

Yes!

We have weekly email exclusive specials as well as a loyalty Rewards program where you can collect points and use towards discounts on products and a referral program.  For new Newsletter subscribers you receive a 10% off coupon.  Click here to sign-up for our newsletter.  To learn about our Rewards Program, click the green Rewards button in the bottom right-hand corner of the page.  

We also post promotions on our Facebook page.  To follow us on Facebook goto Natural Zing’s Facebook page and click follow.

 

Do you have an Instagram page? Do you have a YouTube Channel?

Yes.  Natural Zing’s Instagram page is   https://www.instagram.com/naturalzing/

Yes.  Click HERE to go to Natural Zing’s YouTube channel.

 

How do I use a promotion code?

On the check out page type the promotion code in the field on the right-hand side of the page for “gift card or discount code”.   There are a few promotions that are automatically applied at check out, for example Buy one get one free.   Also, if you click on a banner for a promotion in our email the system frequently applied the discount on the check out page.  It is recommended to write down the code just in case it does not apply automatically.

 

Can I use more than one discount code or promotion in my order?

The system will allow one discount code or promotion in your order, so select the best promotion for you at the time you are checking out.  Save any additional codes for your next purchase.

  Make sure you are aware of expiration dates of the promotion codes.

 

How long will my order take to ship?

We strive to process all orders within 24-48 business hours from the time they are placed. Once processed, you should receive your order within seven days if you selected standard ground shipping at checkout. We also offer expedited 2nd day air as a shipping option at checkout.

In addition, certain weather conditions or other events out of our control may impact the carrier's shipping times.

You should receive a shipping confirmation email that has a tracking link in it once your order is processed and dispatched through UPS or USPS.

 

Do you have free shipping?

We do! We offer free standard ground shipping on orders of $129 or more shipped to the contiguous 48 states.

If your cart total is $149 or higher (minus discounts, promotions, shipping charges and taxes), you will automatically be given the free shipping option. Please double check that the free option is selected on the shipping page of checkout.

 

Do you ship internationally?

Yes, we do ship internationally and shipping costs will be calculated at checkout.

Please review your country's importation regulations carefully as we are not responsible for items refused by Customs in accordance with their prohibition policies.

How much does shipping cost?

We are pleased to offer flat-rate shipping fees which we believe keep it simple and transparent for you — no more wondering what shipping charges will be until the last minute!

Costs take into account order total and shipping address.

Shipping to the contiguous 48 states : (Exclude :Alaska, Hawaii or U.S. territories)

• FREE standard ground shipping on orders of $149 or more

• $8.99 flat rate shipping for orders under $149
• Expedited orders See our Shipping Policy page for more details.

 Can orders be expedited or rushed?

Yes, they can! We offer an expedited UPS 2nd day air option at checkout. The cost is calculated depending on cart size and shipping location.

 

How can I track my order?

Checking your email is the best place to start! You should receive a shipping confirmation email with tracking information once your order has been processed and dispatched through UPS, FedEx, or USPS (generally within 24-48 business hours after an order is placed).

However, if you didn't receive your shipping confirmation email or need further help tracking your order, please email us or call with your order number handy and we will be happy to assist.

Our Customer Service team is available over the phone at 301-703-4116, Monday-Friday 9:00 AM - 5:00 PM Eastern Date Time.

 

What if my package shows as " Delivered " but I did not receive it ?

If your order status or tracking details show that your package was delivered but you can't locate it, Please check nearby spots where the carrier may have left it; a porch, garage area or any area out of potential weather hazards. Ask a neighbor or family member if they accepted delivery on your behalf. Verify the shipping address on your order to ensure it was correct.

In some cases, a package could show as delivered but still may take an additional 24 hours to deliver as order status could be changed ahead of a package's delivery.

If after following the above steps and your package still can't be located, please contact us directly so we can help and initiate an investigation with the carrier.

I have a question about returns or credits, who should I call?

You can learn all about our return policy here!

If you have additional questions, our Customer Service team is here to help. Shoot us an email here or call 1-301-703-4116, Monday-Friday 9:00am-6:00pm Eastern Date Time.

 

Help! I already placed my order and I need to make a change! Can I?

Yes, you can! We are happy to modify your order before it ships (generally within 24-48 business hours after order has been placed).  Call our Customer Service team 1-301-703-4116, Monday-Friday 9:00am-5:00pm Eastern Date Time.

 

Can I place a back order for a product that is out of stock?

Yes.  To do so you will need to call our Customer Service team 1-301-703-4116, Monday-Friday 9:00am-5:00pm Eastern Date Time.

 

How can I place an order?

You're in the right place!

Our products are available for sale directly from our website if you're ordering for individual use. Browse our shop page, add items to your cart, complete your order through our secure checkout, and we'll deliver straight to your door in a jiff!

If you wish to become an authorized re-seller and become a wholesale customer, please review our wholesale page and complete the learn more form on that page.

 

How has Covid-19 impacted online orders?

The COVID-19 pandemic is certainly having a huge impact on all of our day to day lives and economies around the globe. We sympathize with everyone around the U.S. and beyond who have been directly impacted by the virus.

At Natural Zing, we know how important it is to have access to healthy, affordable products for you and your family, especially at a time like this. Follow this page for continuous updates and information about items, orders, policies and safety procedures. 

While this situation continually evolves, we wanted to update everyone on how Natural Zing is handling the issue:

Item Availability, Processing & Shipping

We have great relations with our suppliers, many of whom we've worked with for over 10 year and we are collectively working extra hours to re-stock crucial products (including immunity boosting foods and supplements) and fulfill orders as quickly as possible. Due to high demand, quantities will be limited on certain items; you may also experience out-of-stock and cancelled items. Once shipped, delivery can take 1-4 business days (within contiguous U.S.), depending on shipping method and location.

Sanitation Protocol at Our Fulfillment Centers & Offices

We wanted to let you know about the specific and documented sanitation protocol being followed by our fulfillment centers, which includes:

• Cleaning common and shared areas more often, such as receiving and packing stations and conveyer belt loading areas
• Cleaning shelves when restocking products
• Sanitizing restrooms more frequently and restocking with necessary sanitation supplies (soap, paper towels and hand sanitizer)
• Adding extra hand sanitizer in break rooms, meeting rooms and other shared spaces
• Wiping down pallet jacks, lift trucks and other handling equipment
• Following best practices for safe food handling
• Encouraging our associates to closely monitor their health and well-being and recommending they stay home if they, or someone in their household, are sick

We’re following similar protocol in our offices, where surfaces are being disinfected and supplies, such as hand sanitizer and disinfecting wipes, are readily available to all associates. We’re also requiring associates to work remotely when possible and appropriate, in addition to encouraging everyone to follow CDC guidelines for protecting themselves and those around them.

 

Do you accept product returns or exchanges?

We strive for 100% customer satisfaction and want you to love our products as much as we do!  We will accept eligible returns bought directly from our website for up to 30 days after receipt. 

**If you would like to return an item to Natural Zing, please contact us as soon as possible! Email here or call 1-301-703-4116, Monday-Friday 9:00am-5:00pm  (EDT).

Please see our return policy for more details: https://naturalzing.com/policies/refund-policy

 

How is shipping calculated for wholesale customers?

Postal code (zip code), weight of packed order and dimensions of box.

 

Do you have an affiliate program?

Yes.   Natural Zing’s affiliate program gives you the opportunity to earn a commission by selling products that will help people feel amazing.  It's a great way to supplement your income from the convenience of your own home.  For more details see our affiliate program information.

 

Do you offer wholesale?

Yes, we do.  If you wish to become an authorized re-seller and become a wholesale customer, please review our wholesale page and complete the learn more form on that page.

 

What is the Country of origin on your products?

We seek the highest quality whether it is sourced domestic or international.  Please see product description or call us for any information.

 

How can I find status of order?

 Please log into your account for updates or call us with any questions.

 

I’m missing an item in my order what do I do?

Please call our Customer Service team 1-301-703-4116, Monday-Friday 9:00am-5:00pm (EDT) or email us immediately so we can take care of any issues.

 

Do I need to set up an account to shop on your site?

No, you can check out as a guest.

 

What is a superfood?

A nutrient dense food that is considered to be especially beneficial to health and well-being.

 

Why add Superfoods?

Due to the depletion of nutrients in conventional foods, we have continued to turn toward new possibilities for whole and balanced nutrition. Superfoods represent an awesome piece of the nutrition puzzle.

 They can help to revitalize you at any age in any health condition.

 

Why is alkalizing your body good for keeping you healthy?

The body’s natural metabolic processes produce acidic waste. This cellular waste needs to be neutralized in order to be safely eliminated without damaging tissues of the glands and organs responsible for detoxifying the body.

 

 Acidity encourages decomposition, decay, disease and energy loss. Most Americans maintain high acidity because of “acid-causing” lifestyle characteristics that include, but are not limited to, diet, stress and a toxic environment.

Therefore, “alkaline input” (supplements, foods, lifestyle habits) is essential to insure a healthy level of balance.

 Prolonged pH imbalance decreases the body’s ability to absorb protein, minerals and other nutrients, decreases energy production in the cells, decreases the body’s ability to repair damaged cells, detoxify heavy metals and

 prevents the immune system from working effectively.

 Please see our blog for some great recipes to help you in your health journey.

 

Why is my product slightly different from order to order?

All products found in nature will vary from harvest to harvest each year and will affect the taste and color.

 

How should I store superfoods?

Most products are shelf stable unless noted refrigeration required.

 

Do you sell in bulk sizes?

Yes, see the bulk section under lifestyle.

 

How do I partner with your as a supplier?

Please call us for more details. Please call 1-301-703-4116, Monday-Friday 9:00am-5:00pm EDT

 

What is your return policy?

See return policy link:  https://naturalzing.com/policies/refund-policy

 

What is your privacy policy?

 Please see the privacy policy on our website:

https://naturalzing.com/policies/privacy-policy

 

I do not wish to give a credit card online, what are other ways to order? 

Yes, please call us and we can take your order over the phone. 1-301-703-4116

 

Do you have a paper catalog?

We no longer have a paper catalog but give us a call and we will be happy to answer your question and help you find products.

 

How do I redeem my rewards points?

To turn points into a reward, log into your account on NaturalZing.com, then click on the launcher to open the rewards panel at the bottom right-hand side of the page.

Next, click on All rewards.

If you don't have enough points to redeem, you'll see a progress bar on the right, next to the reward name.

If you do have enough points, there will be a Redeem button.

Upon clicking redeem, you will be taken to a page that shows the coupon code with a button to Apply code which will automatically apply that coupon code to the checkout.

To redeem points on variable rewards, you will need to use the points slider to select the amount of point they would like to spend, then click Redeem:

 

How does the referral program work?

Once you sign up for the rewards program, you can begin referring friends and both you and a friend can receive a $10 off coupon towards your next order of  $50 or more.

You can refer them by sending then their referral URL.

When your friend clicks the URL and enters their email, they will get their reward. They will then have the ability to click 'Apply Code' - which directly adds the code to their shopping cart.

 If they then go on to make a purchase, you will then get your reward.

Note that your friend does not need to create an account, nor use the friend reward that they redeemed in order to complete the referral. They would just have to make a purchase.

You can also copy and paste the referral url and send it to friends and family wherever you like.

NOTE:

 If a customer has checked out as a guest before, or entered their email in any capacity they will not be able to use the referral link

 (as they will already have an email associated with their name) and will therefore not be eligible.)